Privacy notice

Who handles your information

Master Blasters receives drainage enquiries submitted through this website. Contact us at hello@masterblasters.co.uk, 01254 897241, or Unit 12a, Brookmill Complex, Branch Road, Blackburn, BB3 0PR.

What we collect

The request form can collect your name, phone number, optional email address, job postcode, property type, drainage problem, urgency, message and the page used to submit the enquiry.

Why we use it

We use this information to assess coverage, understand the drainage enquiry, contact you, arrange work, maintain job records and respond to service questions. We do not use enquiry details for unrelated marketing unless separate permission is obtained.

Who can see it

Enquiry records are configured for public submission but restricted to authorised administrators for reading, updating and deletion. Information may be shared with service providers that operate the website or support the requested work where necessary.

How long we keep it

Information should be kept only as long as needed for the enquiry, service records, legal duties and legitimate business administration. You may ask us to review or delete information where applicable.

Analytics and technical data

The platform may collect technical usage and performance information. Custom journey events record page and service choices, not the name, phone, email, postcode or free-text message submitted in the form.

Your choices and rights

You may ask what personal information is held, request correction, object to certain use or request deletion where the law applies. Email hello@masterblasters.co.uk. You may also complain to the UK Information Commissioner’s Office.

Security and urgent requests

No internet service can promise absolute security. Do not include unnecessary sensitive information in the message. For an active sewage or flooding emergency, call rather than submitting detailed information online.